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Don't Be a Grinch!

December 13, 2018 - Amy Phelps
It’s the busiest season of the year, when everyone is hurrying about, trying to buy the presents they need, get to the events they need to get to with family and friends and don’t forget about making memories! When people get overwhelmed, tension rises and the littlest thing can set people off. And unfortunately, we tend to take it out on people around us. My oldest has graduated high school and decided to forgo college until she knows for sure if there is a certain program she wants to study. So for now, she has a part-time job in retail. She started in the summer during the busy back-to-school season, but her coworkers were already telling her horror stories of how busy the holiday season can be, with long lines, crowds of shoppers and of course, stories of the epic meltdowns they have witnessed or been a part of. And having worked in retail myself at her age, I also had a few stories of my own to tell her that I witnessed. Her co-worker told her the story of a customer who was screaming so much at her that another customer asked the co-worker if she wanted him to call the police. I told her the story of a man yelling and throwing paperwork at one of my former co-workers, bringing her to tears. None of these were every day occurances, but they did happen and made a lasting impression on everyone who witnessed it. Most people know how to behave themselves and conduct themselves. But sometimes a reminder is necessary. So, this holiday season, please remain calm. Yes, the lines are long. Yes, the stores are crowded. Yes, sometimes the product you wanted sold out, and no, they don’t have anymore in the back. Yes, occasionally things don’t ring up at the right price and have to be adjusted. Yes, sometimes signs are confusing or the coupon you have just won’t work on that purchase. Take a breath and don’t take it out on the person who is waiting on you. They have no control over the lines, the crowds, the sold out products, the register ringing the wrong price, the confusing signs or the coupons not working. Please remember these workers are someone’s son or daughter. And sometimes those workers have mean moms who won’t be happy you made her cry.


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